Talk to the MarketSync team.

Frequently asked questions

Which email should I use for my question?

Use support@ for setup and copying issues, sales@ for pricing and getting started, partners@ for white-label and partnerships, and billing@ for invoices and subscription changes. Choosing the right address gets you a faster answer.

How quickly will I get a reply?

We aim to reply quickly during business hours. Each area, support, sales, partnerships and billing, has its own inbox so your message reaches the right team without being bounced around.

I can't connect an account, where do I get help?

Email info@marketsync.ai with your account and a description of the problem. Your execution logs also show broker errors and rejection reasons that often explain a failed connection or order.

Can I request a feature or report a bug?

Yes. Send product feedback and bug reports to info@marketsync.ai. Screenshots and the relevant log entries help us reproduce and fix issues faster.

How do I ask about white-label or becoming a partner?

Email info@marketsync.ai with your brand, audience and goals, and the team will walk you through branded setup and go-live.

Is there phone support?

Support is handled by email so there's a written record of your setup and any errors. It's usually the fastest way to resolve account and copying questions.